Customer Service NVQ Assessor

Brighton, East Sussex
£15.00 per hour plus expenses
23 Sep 2016
21 Oct 2016
Contract Type
Self employed

Swim UK are a growing Training Provider who deliver apprenticeships in Customer Service, Fitness, Personal Training and Activity Leadership.

As part of our ever expanding case load, we are looking to recruit a Tutor/Assessor to take new apprentices through their learning programme. This exciting position, within a quality driven organisation, will allow you to draw on your experience to provide learners with support and training, enabling them to realise their career potential. 

Duties Include

  • Scheduling and conducting workplace visits/observations with learners and employers
  • Delivering all aspects of the apprenticeship framework, including Functional Skills up to Level 2
  • Organising and maintaining documentation on learners' progress
  • Supporting, advising and motivating learners
  • Overcoming barriers to learning and adapting delivery to meet learner’s needs
  • Carrying out reviews with learner and liaising with employers to complete supporting documentation
  • Ensuring apprentices are able to carry out necessary activities in the workplace and developing a plan of learning with employers
  • Monitoring quality and agree targets and support for apprentices in delivering interesting and exciting learning, meeting all apprenticeship standards. 
  • Marking and supporting the completion of apprenticeship portfolios

Required Qualifications/Experience

  • NVQ Level 3 in Customer Service or equivalent
  • Level 3 Award in Education and Training or equivalent
  • TAQA / A1 Assessing Qualification
  • Recent and relevant experience of working in a customer service role, ideally in a supervisory or management context
  • Full UK Driving Licence and access to own vehicle

Desired Qualifications / Experience

  • Level 2 Functional Skills qualifications in English and maths
  • Previous experience of assessing NVQ qualifications
  • Previous experience of delivering Functional Skills qualifications