Apprentice Administration Assistant in Brighton

Location
Brighton, East Sussex
Salary
Monthly wage £731.25
Posted
28 Sep 2016
Closes
23 Oct 2016
Ref
VAC001115403
Contract Type
Apprenticeship
Hours
Full Time

Main Duties & Responsibilities
Administrative

  • Collect, sort and re-direct received post.
  • Open all incoming post unless marked to a specified member of staff. Distribute post to appropriate staff members.
  • Take out-going post to collection point promptly each day.
  • Operate office equipment including photocopying, printing and faxing.
  • Make bookings or appointments for patients and staff members as requested.
  • Dealing with the general public and wider Trust staff by e-mail, telephone and face to face.
  • Follow office procedures and practises in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.
  • Maintaining records, both electronically and by filing of paper based records.
  • Maintain health & safety in the department and report all incidents and accidents as soon as possible, in accordance with departmental and Trust policy.

Communication

  • Provide and receive information and give explanations and instructions clearly and concisely where barriers to communication may exist and where there may be varying levels of ability to understand.
  • Answer internal and external telephone enquiries following departmental protocol, from other members of staff, other departments, patients/relatives and other hospitals, referring them to a supervisory staff member when necessary.
  • Follow office procedures and practises in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.
  • Welcoming visitors to the department and direct them to the appropriate member of staff.

Policy & Service Development

  • Support colleagues/senior staff in creating a supportive, safe team environment and culture of continuous improvement.
  • Identify opportunities for improvement, and contribute to improvement activities.

Audit & Research

Assist with audits, surveys and research and development activities, as instructed

Employer

THE NATIONAL SKILLS ACADEMY FOR HEALTH LIMITED

http://www.nsahealth.org.uk/

Address

Royal Sussex County Hospital

Eastern Road

Brighton

East Sussex

BN2 5BE

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Closing date: 23 Oct 2016