Guest Service Assistant

Recruiting Manager
Brighton, East Sussex
28 Sep 2016
26 Oct 2016
Customer Service
Contract Type
Full Time

My Brighton is a 4* boutique hotel based in the heart of the in the North Laines. We are looking for an experienced Guest Service Assistant/Receptionist to provide a polite and efficient service to all hotel guests, in line with hotel procedures and policies, whilst achieving maximum revenue and guest satisfaction. The ideal candidate will maintain standards of guest care as defined by the hotel and company.

Main Responsibilities

  • Ensure that the highest level of service is provided to all guests when being dealt with by the Guest Services team to maximise guest satisfaction
  • Ensure that all guest comments, including complaints, are delegated to the relevant staff member in an effective and timely manner in order to facilitate good guest relations
  • Connect and build rapport with guests at every possible opportunity, offering them a personalised service
  • Ensure all telephone calls are directed to the appropriate extension as quickly and efficiently as possible ensuring that customer service is kept at the highest level
  • Be fully conversant with all legislation in respect of hotel sales, payment of services, registration of guests, data protection and ensure they are complied with at all times
  • Monitor all guest accounts ensuring charges are correctly posted and have supporting documentation
  • Be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Supervisor immediately
  • Follows hotel policy on all aspects of settlements
  • Maintain an effective communication within the Guest Services team, and other hotel departments
  • Attend training when required, including fire and health and safety
  • Make suggestions which you feel will improve the operation, guest service and/or the success of your department and the hotel
  • Help the Guest Services team with filing, guests profiles and computer updates in order to keep accurate records at all times
  • Ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times
  • Ensure room sales are maximised by dealing with all enquiries/walk-in guests in accordance with hotel procedures


  • Discount scheme with local businesses
  • Competitive pay
  • Pension scheme
  • Meal vouchers provided
  • Training schemes & NVQ qualifications
  • Uniform

Job Type: Full-time

Similar jobs

Similar jobs