Windows Engineer, Skype, SharePoint and Exchange

ARC IT Recruitment Ltd
Worthing, West Sussex
£Highly Competitive
14 Oct 2016
23 Oct 2016
Contract Type
SharePoint, Skype, Exchange Infrastructure / Windows Engineer is required by successful Worthing based organisation to work within the Infrastructure Server team. This role will be focused on supporting their (multi environment) Skype, email and Exchange service. This is an infrastructure support role with components of project delivery required. Key Responsibilities: Responding to and resolving incidents and service requests both remotely and face to face, using specific call handling software (SCSM) Prioritise, analyse, track and escalate alerts in line with area protocols Manage incidents and service requests for users at several sites Work on projects, deployments and infrastructure enhancements where required Act as subject matter expert (SME) for our chosen communication software - primarily MS Skype, SharePoint and Exchange. Liaise with 3rd party suppliers for hardware issues including call ownership and management Apply ITIL methodology to deliver best practice in all areas To support regular disaster recovery tests during and outside business hours Key Requirements: Evidence of phone and remote Tier 2 to 3 end-user support and resolution to the end user's satisfaction. Excellent knowledge of Microsoft Server, virtualisation and enterprise server support for multiple operating companies on a HP platform Good knowledge of MS Exchange across multiple deployments and versions Good knowledge of Skype for business, SharePoint and other Microsoft applications. Good knowledge of System Centre (application deployment, alerting and similar awareness) General Active Directory account, security group, group policy and PowerShell based administration. Good knowledge of IT Security - patching, threat detection and perimeter defence through to server and client. Keen focus on service and the continuous improvement of service. This role will see you be rota based (within the hours of 0800 - 1730) with some out of hours support. For a full consultation on this role please email your CV to Rebecca or call me on 01273 781800. This job was originally posted as