Service Desk Analyst: 1st/2nd Line, AD/Exchange C30k
Global financial services corporation seeks a Service Desk Analyst/Helpdesk Support Analyst to provide 1st & 2nd Line Support, to a UK and European user-base within a process driven environment. The Service Desk Analyst will be responsible for responding to 1st & 2nd line support issues such as user access to enterprise applications and/or server and network infrastructure, 2nd line analysis of support tickets in the queue and escalation of issues to desktop support teams, infrastructure teams and application support analysts. You will work with Active Directory/Group Policy, MS Exchange to resolve issues on a daily basis whilst liaising with infrastructure teams, desktop support analysts and other IT teams such as application support, network engineers. You will create and manage tickets in a queue system (ServiceNow) which have been logged via the self-service portal or by telephone call. We are searching for a Service Desk Analyst with previous experience of working in a similar Service Desk/Helpdesk Support/1st Line Support/Technical Customer Services capacity for a medium-to-large, national or multi-national organisation with at least 1000 users. You will be mindful of security and compliance issues and have an appreciation for ITIL processes. You will be comfortable working within a team or under own initiative. Located in the centre of Crawley, offices are well situated for travel by train or from Brighton, Eastbourne or from Surrey or Croydon. Excellent benefits and career progression prospects are on offer from this popular employer.