Travel Advisor

Ontrak Recruitment
Crawley, West Sussex
17 Oct 2016
21 Oct 2016
Education, Support
Contract Type
Customer Service Advisor Temporary Immediate Start £8.20 per hour Provide outstanding customer service: travel information, passenger assistance for purchasing tickets and updating information as and when requiredCompleting security checksMaking sure passengers are using the entire length of the platformMaking announcements on the hand held radioFloor walkingAssisting passengers with the quick fare machinesMaking sure the train services leave on timeCleaning the station and making sure the station is clean and tidy at all timesComply with all safety requirements, ensuring personal safety and that of others at all times.Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied.Respond to customer requirements and generate solutions by carrying out the customer recovery policy, keeping business needs in mind.Carry out emergency procedures as locally specified on your inductionAdhere to all policies, procedures, rules and regulations set out by the TOCEnsure you keep up to date with all Rules, Notices and Retail circulars and publications that may affect your working environment or product knowledge This position includes shift work, the working hours are Sunday, Monday, Thursday and Friday from 0800 - 1900 or 0900 - 2000. If you would like to apply for this fantastic opportunity, please respond via the link.