IT Service Desk Manager required to work in an ITIL environment with a strong background in desktop support, team leadership and management in a complex IT infrastructure environment. Our client is a FTSE 100 company that is at the forefront of its business with a worldwide presence. Their infrastructure is complex, utilising the latest technologies. It is a dynamic environment which is ever changing to meet new business needs. Currently they are searching for an IT Service Desk Manager to manage a team across different locations. You will need to have a strong background in IT support (Windows, MS Exchange etc), IT service desks and a natural ability to manage. In this role you will be responsible for: Service Desk team and their KPIs/ SLAs/ PCA/ Response timesAccountable for ITIL Service Management processesPerformance of the Service Desk teamRecruitment of the team as requiredHandling of incident and problem escalationDevelopment of ITIL maturityOwnership of ITSM toolset configuration, championing best practice in ticket managementVendor management Required Experience ITIL Foundation qualified (minimum)Previous team management experiencePrevious Service Desk experienceStrong Team Leading skillsCustomer service drivenStrong task management skills This role provides a great opportunity to lead a highly professional service desk team in an exciting, dynamic and fast-paced environment.