Train Dispatch / Platform Assistants

Ontrak Recruitment
Horsham, West Sussex
17 Oct 2016
20 Oct 2016
Contract Type
Train Dispatch / Platform Assistants Temporary Immediate Interview Immediate Start £10.20 - £11.10 per hour Gatwick Our client is one of the UK's largest train operating companies, they are looking to recruit Train Dispatchers to support their Health and Safety team in Gatwick. Comply with all safety requirements as defined, ensuring personal safety and that of others at all timesCommunicate effectively with other staff and customers in the interests of safety and customer service using information systems as suppliedCarry out train dispatch, split and attach duties as requiredRespond to customer requirements and generate solutions by carrying out the Customer recovery policy, keeping business needs in mindAttend to all faults as required following through fault reporting procedures until completionReport delays, irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customerMaintain records of train performance, highlighting reasons for delay, keeping a detailed log of any incidents, which may affect the company or our customersCarry out emergency procedures as locally specifiedEnsure currency of all Rules, Notices and Retail circulars and publications, which may affect your working environment or product knowledgeCarry out general station duties as requiredActively comply with the detail of the Security Advice Booklet and local security arrangements The ideal candidate must have: Extensive customer service experienceKnowledge of the railway network Full training will be provided for the role. Please be aware that this position does involve shift work, the earliest start is 05:30am/06:00am and the latest finish could be 12:30am/01:00am. The position also includes working weekends and a rotating night shift.