Customer Account Advisor

Horsham, West Sussex, RH12
£23,000 per annum
20 Aug 2017
31 Aug 2017
Education, Support
Contract Type
Are you passionate about Customer Service and are looking for a challenging new role? If so, keep reading as our client are looking for a talented Customer Account Advisor to join their team in Horsham. The Company This company is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. They provide housing of all different types of customers who live in their almost 30,000 properties. With more than 900 colleagues, they`re an organisation that`s going places. The Role They have recently made some changes within their Service Centre and are looking for highly motivated Customer Account Advisors who can provide a customer focused approach to collect and recover income so arrears are kept to a minimum whilst delivering an excellent customer service. The company are updating technology to help develop services and so having an open mind to and being able to adapt to change is essential. We operate a rotating shift pattern so shifts will vary between: 08:00am and 04:00pm 12:00pm and 08:00pm This will also include 2 in 6 Saturdays working 08:45am until 01:00pm. The Ideal Customer Account Advisor • Committed to putting customers first • Confident in communicating with a diverse customer group • Pro-active in contacting customers to talk about debts and money • Able to use negotiation and persuasion skills to engage with our customers • Focused and driven to achieve the best outcomes for our customers and the business • Able to prioritise a varying workload • Happy to act on your own initiative and not afraid to make decisions that will affect our customers • Able to provide empathy and support to our customers when necessary You Will Receive In return for your hard work as a Customer Account Advisor, you will receive a competitive salary of £23,000 - £27,000 per annum. You will also receive benefits including: • Great holidays - 23 days, plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus • The ability to buy extra leave and discount cards • Employee referral scheme • A great pension scheme • Cash claim-back on medical treatments • Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, childcare vouchers, critical illness and travel insurance If you have the skills, experience and attitude to become a Customer Account Advisor, we want to hear from you. Click APPLY today to review the full role profile The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.