Temporary Customer Service Advisor

Horsham, West Sussex, RH12
£8.50 per hour
02 Sep 2017
29 Sep 2017
Education, Support
Contract Type
Temp job admin customer service Horsham immediate start £9.48 housing Your new company Your new company are one of the leading housing associations across the UK, providing homes for more than 50,000 people. They operate in areas such as traditional council housing, shared ownership, affordable rent, and, private market rent. Your new role You will be interacting with your new organisation's customers through multiple channels, such as telephone, email, web-chat, and social media. Being the first point of contact, it will be important for you to ensure queries can be resolved first time or be able to direct the customer to the correct specialist/department. Your role could vary between dealing with customer queries on the telephone, to the occasional face to face meeting to resolve issues or provide advice. Day to day scenarios could vary, so the role would suit someone who is confident/comfortable dealing with tricky and sometimes serious situations. What you'll need to succeed Previous Customer Service experience is desirable, but not essential. Candidates coming from industries such as retail, financial services, housing, and sales have often done well in this position. You will be someone who is able to prioritise tasks and work in an efficient manner. You must be able to work under pressure while demonstrating your resilience and positivity. You will be someone who enjoys providing a quality experience, tailoring it to the individuals needs. You will be the type of person who is always looking to improve and innovate services and practices, both within and outside the organisation. Staff development is a key factor within the organisation, so you must be someone who supports new staff and colleagues in their own development and learning, as well as your own. Maths & English GCSE's are essential. Your IT skills must be up to date, ideally being competent on Microsoft Office. What you'll get in return Competitive hourly rate. Great location for public transport - 5 minute walk from Horsham train station. There could be scope for a permanent position further down the line. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk