Client Services Representative

Location
East Sussex, Brighton
Salary
£18000 - £20000 per annum + benefit package
Posted
22 Sep 2017
Closes
20 Oct 2017
Ref
4033
Contact
Rubi Taylor
Sector
Finance
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Client Services Representative
Location: Brighton
Salary: £18k-£20k + excellent benefit scheme
Hours: Mon-Fri 9am-5.30pm

I have the pleasure in supporting our highly reputable client in the recruitment of a Customer Service Representative to join their busy and successful client services team out of their head office in Brighton.

Responsibilities:

* Providing outstanding service to clients over the phone and using electronic media to provide support
* Managing a group of portfolio clients, and building good business relationships
* Advise clients on the use of software
* Maintain client records
* Referring tickets to deferent departments to resolve issues effectively
* Recording accurate information on the CRM
* Working to company KPI's and SLA's
* Ensure clients are aware of any additional services available to them

The right candidate will have the following skills and attributes:

* Proven customer service background
* Ability to build strong business relationships
* Excellent attention to detail
* Highly organised and a team player
* Proven ability to use a web based CRM system such as Salesforce
* Great communication skills

This is a fantastic opportunity to join a forward thinking, expanding and friendly organisation. For more information on this role please contact Sarah Nicholas on 01273 947810 or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.