Customer Service Agent

Haywards Heath, West Sussex
£17,000 with additional skills allowances of up to £2000 (after training/cross skilling)
16 Nov 2017
14 Dec 2017
Call Centre
Contract Type
Full Time

Looking to start the New Year with a new job with a competitive salary, excellent training and with real career opportunities?

We are looking for a customer driven team player to join our Contact Centre in Haywards Heath to start in the New Year (8th Jan). Salaries start at £17,000 but you will be put a training plan which will multi-skill you and you could earn up to another £1500 - £2500 plus an discretionary incentive of 5% per year. That coupled with a host of benefits including 25 days paid holiday per year make this an exciting opportunity,

The role itself is an inbound Customer Servicing role relating to products such as Travel Insurance and includes First Notification of Loss Call (FNOL)


  • Deliver exceptional service with each interaction with the customer
  • Review customer claims in accordance with the customer polic
  • Support the customers through the initial phase of claim (FNOL)
  • Feedback to customer when policy does not cover what they expect
  • Claims assessment and responding to customer with decision
  • Gather and collate all relevant document from the customer to ensure claim can be reviewed


  • Good standard of education
  • Numerate and be able to carry out policy calculations
  • Integrity and ability to maintain confidentiality

Person Specification:

  • Communicates well - Excellent interpersonal skills, excellent communicator. Assertive
  • Excellent written and verbal skills
  • Highly motivated
  • Polite friendly and assertive
  • Ability to work under pressure
  • Good command of the English Language
  • Confident and helpful telephone manner
  • Delivers and has good organisational skills

We have a grown up environment at The Collinson Group. You will not be micro managed, nor will you be measured against unrealistic or irrelevant KPI’s. We will instead look at your contribution to the overall team target that you and your colleagues have been asked to achieve. This has created a more collaborative environment where our culturally diverse teams are tasked to work together towards common goals.