Customer Service Nurse Advisor

15 Dec 2017
23 Dec 2017
Contract Type
Registered Nurse /Staff Nurse Excellent salary plus bonus, generous benefits and long term career development Office based role in Lancing, West Sussex Hours: Full Time Monday to Friday Are you a Registered Nurse/Staff Nurse looking for a new career? We are currently looking for a Nurse to provide clinical telephone support as a Customer Service Nurse Advisor Our client creates innovative products and services that meet the needs of healthcare providers and patients. A global market leader their products focus on three key areas: Vascular, Urology and Oncology. Within the field of Urology, they offer a unique range of urological and continence care products supported by a convenient and reliable Home Delivery Service. Their patients also benefit from high calibre clinical Nurse support and a Customer Service team. Patients who register with their Home Delivery Service receive clinical support as required from dedicated Nurse Advisors by telephone from Registered Nurses with considerable experience in continence and stoma care. The service delivers all prescribed brands of continence and stoma products including catheters, drainage bags and maintenance solutions direct to nursing homes and patients' homes free of charge. In a recent patient survey 97% of respondents rated their Home Delivery Service as excellent, very good or good. We are looking for an RGN to join the team to provide telephone support for healthcare professionals and patients. You will be responsible for liaising directly with patients, their families or careers providing advice and clinical support, managing queries and maintaining a high level of customer assistance. Duties & Responsibilities - Register new patients in conjunction with external Health Care Professionals, discuss and advise on the best product for patient - Help deliver a high caliber home delivery and patient support service - Clinically assess patients over the phone - Provide product solutions to improve continence or stoma care management To be considered for this Nurse Advisor role you will meet the following criteria: - Registered Nurse/Staff Nurse/RGN/RN with NMC Registration - Continence, stoma, catheter and/or urology experience - Excellent communication skills - Lives in commutable distance to Lancing including Brighton, Crawley, Eastbourne or Worthing To find out more please call us on However if this is not the role for you, please take some time to consider whether you know anyone else who may be interested. If you recommend a new candidate who we then go on to find a job for, we will send you £250 as a thank-you. (Terms and Conditions apply) Xcellin specialises in the recruitment of Nurse Advisors and Clinical Support Practitioners