Hire Handler

East Sussex, Bexhill-On-Sea
02 Jan 2018
30 Jan 2018
Hastings Direct
Call Centre
Contract Type
Full Time

Hastings Direct is a fast growing, agile, digitally focussed general insurance provider to the UK market, with over 2.7 million customers and employing over 2,700 colleagues at sites in Bexhill and Leicester.

In our sea-side office in Bexhill, we now have an opportunity within our Hire department. The key to this role is proactive third party claims management and the team is responsible for providing vehicle and repair solutions to third parties following an accident.

The main responsibilities of the role will be:

  • Control leakage across Third Party (TP) claims by increasing capture rate within the team.
  • Proactively manage TP claims journey following an accident with our policyholder through the provision of our hire and repair services.
  • Minimise the claims department exposure to incoming TP credit hire and credit repair claims.
  • Maintain accurate reserves and proactively manage a portfolio of TP hire and repair claims.
  • Negotiate TP total loss settlements.
  • Protect the company against TP credit hire claims using, TP interviews, credit hire evidence gathering the provision of hire and repair services and challenging the inbound hire and repair invoices.
  • Manage a challenging workload of hire/repair claims to include hire management activities, the provision of services and robustly challenging the TPs need for a vehicle.
  • Responsible for servicing inbound phone calls from TPs/Customers/Garages/TP representatives and other suppliers.
  • Responsible for negotiating cash in lieu and total loss designed to reduce hire length and raising payments promptly where settlement has been negotiated.

In order to be considered for this role you will have:

  • Excellent communication & negotiation skills and attention to detail.
  • Customer focused.
  • Excellent commercial awareness and decision making.
  • A proven track record of meeting and exceeding targets.
  • Understanding of the hire management practices.
  • Strong analytical skills and good knowledge of excel and word.

In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes, with the opportunity to progress and develop.

If the above sounds like what you're looking for you then please do not hesitate and apply today!