MI Analyst (12 month FTC)
Bupa Global are looking for an MI Analyst with a proven track record in carrying out detailed data analysis and MI reporting in a customer facing commercial environment. This role is based in Brighton.
The MI Analyst will:
Provide accurate and timely data, analysis and insight to optimise and improve the delivery to customers throughout Bupa Global Services.
Monitor service performance, analyse historical data and forecast variances to identify improvement opportunities.
Supply operational performance data and insights to operational managers to support them to achieve and improve service levels.
Own & maintain a number of statistical models for the planning of capacity & resources
Conduct detailed root cause analysis of customer complaints, and other customer feedback sources, identifying trends and areas for improvement to reduce complaints.
To consult with the business to share best practice use of MI & analytics