Revenue Manager – Hilton London Gatwick Airport

Expiring today

Location
Gatwick, West Sussex
Salary
Dependent on Experience
Posted
22 May 2018
Closes
18 Jun 2018
Contract Type
Permanent
Hours
Full Time

Technical Skills 

Inventory Control

  • Proactively reviews and implements accommodation and meeting room rate and volume controls on a weekly and monthly basis and oversees the daily inventory control.
  • Observes rate parity agreements with 3rd party distribution sites
  • Works with Front Desk teams to ensure strategies are in place to maximise room occupancy outside revenue office operating hours.
  • Full exploitation of the OnQ PM and R&I property management system

Sales & Pricing Strategy

  • Chairs Daily Detail meetings where pickup, pricing controls and strategy are agreed for defined periods.
  • Chairs weekly Business Focus Meetings and monthly Commercial Focus Meetings where pricing and availability controls are agreed for defined periods.
  • Develops short, medium and long-term strategies and reviews strategy effectiveness considering budget, business needs and market conditions.
  • Agrees and regularly reviews all pricing and demand calendars for both M&E and rooms with the Director of Business Development.
  • Agrees and regularly reviews transient and group pricing and demand calendars with the Director of Business Development.
  • Regular reviews of PMS as well as Yield Management System to ensure that all revenue maximisation opportunities are being realised.
  • Liaises  with 3rd party market managers to ensure that desired market shares are being realised
  • Reviews client production monthly and agrees appropriate actions with Sales Director, DBD, Hotel GM, & Arora Group Commercial team.

Information Analysis and Monitoring

  • Produce daily pick up reports and once produced, these reports are analysed and any necessary actions taken.
  • Produces and reviews month end revenue reports and provides critical analysis on performance versus forecast and results of implemented strategies.
  • Reviews GDS share reports and booking pace reports and applies strategy changes when needed
  • Conducts displacement analysis of group business as needed to determine the impact potential business will have on Revpar.
  • Generally analyses all past and present trends and applies necessary changes for future strategies

Forecasting

  • Use knowledge of local hotel market to produce and maintain hotel rooms forecast. If available use prescribed tools
  • Prepares in conjunction with the GM / DBD and Sales Director the budget / revenue plans
  • Works towards maintain a forecasting accuracy of +/- 3% of plan revenue figures.

Competitive and Demand Analysis

  • Reviews all competitive shops daily and identifies trends and revenue maximisation opportunities.
  • Regularly reviews demand calendars and maintains historical data on events and promotional periods
  • Identifies demand troughs and peaks and adjusts strategies accordingly

Driving Commercial Performance

  • Works effectively with Commercial Team members, Hotel GM, DBD GC&E Team, Director of Sales, Head of Sales and Group Commercial team to ensure incremental financial performance (EBITDAR, REVPar)
  • Ensures growth in performance of KPIs such as Room Type Supplements, Peak Nights, Forecast accuracy
  • Ensure that the focus remains on commercial objectives set as part of the business plan
  • Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants.
  • Ensure that cost of sales of the various distribution channels are always kept in track to ensure profitability levels.

What we are looking for

Competencies 

  • Communication
  • Team Working
  • Analysis
  • Planning
  • Drive and Resilience

Experience

  • Apprenticeship, Graduate trainee or degree
  • Practical experience working in a hotel revenue environment
  • At least 2-3 years experience leading an individual hotel revenue team
  • Experience with Hotel PMS
  • Major brand experience in revenue management is ideal but not necessary
  • Has managed reservations, revenue or GCE teams

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