Call Center Representatives

Location
Brighton, East Sussex
Salary
£18,000k-£21,000k
Posted
22 May 2018
Closes
19 Jun 2018
Sector
Business
Contract Type
Permanent
Hours
Full Time

The Spirit of the Position:


The Call Center Representative greets and creates a welcoming atmosphere for our customers and clients by proving excellent customer service, making outbound calls, helping to resolve inquiries, complaints, upselling etc. in a positive manner by troubleshooting any issues that are reported.

Principal Job Duties:

  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Responsible for maintaining an accurate and up-to-date database of calls and calling activities and preparing reports accordingly.
  • Enter all call data/information into the tracking system accurately.
  • Maintain all processing records as required.
  • Act as a customer service liaison to patrons regarding operational inquiries and questions
  • Communicate with your team and manager to remain up-to-date on any information

    Requirements:

Experience:

  • Strong customer service experience.
  • Call center experience is preferred but not required.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organisational skills.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

If you wanted to hear more about this role, please send your CV to Hannah King at Red Flag Recruitment to apply.

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