Emphasis are the UK’s number-one provider of business-writing training and one of the world’s leading communication-learning specialists.
Our clients include Coca-Cola, Nestlé, M&S, JP Morgan, London Business School, EY (Ernst & Young), Warner Bros. and many of the world’s biggest law firms. To date, we’ve helped more than 50,000 people develop first-class business-writing skills, working with over 5,000 client organisations worldwide.
At present, we run around 70 courses a month – most on our clients’ premises – and that number is set to grow significantly. It’s the operations team’s job to ensure participants and our trainers have everything they need to make those courses a success. The operations coordinator is an integral role, liaising with clients, delegates, suppliers and the training team to ensure all training runs smoothly.
You’ll be based in our light and airy office in the centre of Brighton, only five minutes from the beach.
The role’s responsibilities span all training, as well as some key office-management tasks, as listed below.
Booking transport and accommodation and preparing schedules for trainers ahead of each course
Liaising with clients and the training team to develop and dispatch course materials for all our inhouse courses (on clients’ premises)
Planning and administering all open (public) courses: liaising with the sales team and external venues to organise dates, booking trainers and adding courses to the database
Ensuring all our systems are kept up to date at all times
Managing open course enquiries via phone and email
Updating the sales team and providing a weekly report on course sales
Sending joining instructions to delegates, chasing pre-course materials and answering delegate queries
Working with suppliers to place orders and manage/fix equipment and reviewing their contracts/service on a regular basis
Acting as first point of contact for any IT/phone issues and coordinating with the relevant suppliers
Setting up workstations for new colleagues
Keeping track of stock levels of materials and reordering Emphasis-branded materials
Recycling electronic equipment and office waste (such as cardboard and paper)
Managing the office post
Organising Emphasis events and training for colleagues
Monitoring and carrying out general office maintenance
Managing petty cash
It is essential to the role that you have the following qualities and skills:
Excellent organisational and admin skills
Fast and efficient worker
Good attention to detail
Superb customer-service skills
Strong writing skills – we will test you on this
Positive, cheerful attitude
Ability to juggle workload and meet a variety of daily deadlines
Ability to work on own initiative
A good knowledge of Microsoft Office (Word, PowerPoint and Outlook) and a willingness to learn new software packages
Experience of the training/learning-and-development industry and of using InDesign would be a bonus.
Please send your CV and cover letter, explaining in detail why you think you are suited to role to email@example.com.