Claims Analytics Manager
An exciting opportunity has arisen in our Claims Analytics department for a Claims Analytics Manager. This role will be of interest to analytically minded, strategic individuals, with a proven track record of driving strategic change within an organisation.
The Role:
As a senior member of the Claims Analytics team, you will take a lead in company-wide projects to drive forward change, champion analytical excellence, and use data and analytics to break down and solve complex business problems.
You will be a strategic thinker, confident using structured thinking to break down complex business problems, have a strong commercial mind-set, and a passion for problem-solving, data, and analytics. You will be proactive in engaging stakeholders throughout the business, and challenging the status quo. You will have a history of developing colleagues, and an ability to motivate both direct reports and wider stakeholders.
Your remit will include the following:
· Providing thought leadership to the analytical function to support the delivery of team wide objectives · Driving cross-departmental initiatives that affect all aspects of the claims journey · Engaging senior stakeholders on a weekly basis and getting support for your initiatives · Collaborating on high profile projects that require rapid pace and lateral thinking · Responsibility for the line management of up to two Analysts
Leading the development of processes, approaches and tools that strengthen the capability and organisation of the team

Required experience:
· A strong track record in your current role, with a history delivering actionable analytics and commercial insights that generate value · Ability to construct short, medium and long term plans articulating the benefits to be achieved and the capabilities required to achieve them · Ability to work as part of a team in an environment that demands excellence, reliability, accuracy and working with competing deadlines · Experience in leading company-wide projects, or having senior participation within a large project · The capability and desire to build strong networks throughout the business, acting as an advocate for the team and department · Proven experience of driving and embedding analytical excellence · Robust understanding of the value chain in the insurance industry and key drivers of value · Excellent numeric and analytical skills · Advanced skills in use of MS office applications (Excel and Powerpoint), and statistical software packages (e.g. SQL, R, SAS, Python) · Excellent communication skills and ability to influence others · Ability to motivate both direct reports and wider stakeholders
Advantageous experience:
· Education to degree level, or equivalent (preferably mathematical or statistical) · An understanding of claims (including the drivers of performance)
Benefits for you:
· Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - · Flexible working opportunities (up to two days per week working from home) · Up to 10% bonus earning potential · 25 days holiday · Life assurance · Competitive pension · Flexible benefits - buy or sell holidays · Discounted Hastings Direct products · A friendly, dynamic and flexible environment with a test-and-learn culture · Structured career path that rewards achievements and solid performance · Ability to contribute to real change
About us

Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as "Hastings Direct"), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.