Faults Desk Coordinator
- Employer
- Global 4 Communications Ltd
- Location
- RH13, Horsham, West Sussex
- Salary
- £23000 - £24000/annum 25 days holiday, DIS, Pension
- Closing date
- 13 Feb 2019
View more
- Sector
- Technology
- Contract Type
- Permanent
- Hours
- Full Time
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Basic Salary £23k - £24k (depending on experience)
Hours are Monday to Friday 8.30am - 5.30pm. In addition, one Saturday a month 9:00am - 1pm (overtime paid at time and a half)
Global 4 Communications is seeking an experienced Faults Desk Coordinator. This is an exciting role for a candidate passionate about customer service in a fast-growing telecommunications organisation. The role will require proactive investigation and resolution of reported faults from our residential customers.
Key Responsibilities:
* Diagnosing and resolving phone or broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate.
* Taking ownership of the customers’ situation, following it through to a successful conclusion, escalating where required.
* Managing all customers technical or fault queries promptly, demonstrating our expertise and company values at all times.
* Providing first contact resolution wherever possible to deliver a first- class customer experience within agreed timescales.
* To continually develop knowledge and keep up to date on changes in company operations, products, packages and services which will enable you to identify further opportunities to improve customer experience and support the continual improvement of the company.
Key Requirements:
* Strong customer service skills and experience in a helpdesk environment.
* Excellent telephone techniques and manner.
* Excellent verbal and written communication skills.
* Service orientated attitude combined with a flair for pro-active problem solving to exceed customers’ expectations.
About Us
Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.
Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer
Hours are Monday to Friday 8.30am - 5.30pm. In addition, one Saturday a month 9:00am - 1pm (overtime paid at time and a half)
Global 4 Communications is seeking an experienced Faults Desk Coordinator. This is an exciting role for a candidate passionate about customer service in a fast-growing telecommunications organisation. The role will require proactive investigation and resolution of reported faults from our residential customers.
Key Responsibilities:
* Diagnosing and resolving phone or broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate.
* Taking ownership of the customers’ situation, following it through to a successful conclusion, escalating where required.
* Managing all customers technical or fault queries promptly, demonstrating our expertise and company values at all times.
* Providing first contact resolution wherever possible to deliver a first- class customer experience within agreed timescales.
* To continually develop knowledge and keep up to date on changes in company operations, products, packages and services which will enable you to identify further opportunities to improve customer experience and support the continual improvement of the company.
Key Requirements:
* Strong customer service skills and experience in a helpdesk environment.
* Excellent telephone techniques and manner.
* Excellent verbal and written communication skills.
* Service orientated attitude combined with a flair for pro-active problem solving to exceed customers’ expectations.
About Us
Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.
Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer
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