Crawley Office Angels are recruiting for 2 Customer Service Coordinators, this role would suit you if you are a confident communicator with an excellent telephone manor and looking for the opportunity to develop your office base skills.

Your customer focus and drive will allow you to use your initiative and treat your customers as individuals providing them with a truly consultative approach.

In addition your excellent communication skills and telephone manner will allow you to deliver high standards of customer service. You will also need to display, enthusiasm, passion and pride.

You will be working for a private medical organisation who offers medical consultations and booking services. This role is office based and you are working in partnership with medical companies to secure patient appointments.

You’re Role:
•You will be the first point of contact calling out to customers form the internal database
•Responsible for scheduling appointments
•Liaise with patients to confirm dates and times
•Sending out appointment confirmations
•Provide customers with an excellent service and talk them through the process of arranging there appointment
•To achieve high levels of customer service at all stages of the process to encourage repeat business
•Demonstrate a total commitment to deliver excellent customer service, with the aim to ensure customers will return to you to make future bookings if needed

Experience:
•Excellent communication skills both written and oral
•Exceptional customer call handling skill
•Strong team player with the ability to work as an individual
•Ability to deal with difficult customer conversations when they arise

Education and Qualifications:
•Educated to minimum GCSE level
•Previous inbound calling experience and Customer Service experience

If you are interested please call Georgie at Office Angels immediately – (phone number removed)

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.

Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy