2nd Line Support Engineer
- Employer
- Illuminet Recruitment
- Location
- Brighton
- Salary
- From £28,000 to £30,000 per annum
- Closing date
- 14 Feb 2019
View more
- Sector
- Technology
- Contract Type
- Permanent
- Hours
- Full Time
You need to sign in or create an account to save a job.
Illuminet Recruitment seeks a 2nd Line Support Engineer to join the Support Services Team within a Managed Services Provider based in Brighton on a full time, permanent basis.
We are on the lookout for a confident, self- driven and hands-on 2nd Line IT Engineer who loves technology, learning new things and suggesting on-going improvements.
This is a varied and interesting role that would suit someone who is customer-focused, has technical experience and proven problem-solving skills.
What you’ll be doing
- In depth troubleshooting activities
- Investigating and resolving issues for our customer’s network and IT estates
- Managing support cases to enable fast resolution for our customers
- Ensuring all cases are recorded accurately and closed within agreed time frames
- Sharing knowledge across the team to ensure and enable best practices
- Supporting ad-hoc projects to develop the capabilities of the Service Centre
- Delivering all projects to the highest possible standard
A good fit for this role will be
- A brilliant communicator
- Extremely self-motivated
- Excited about learning something new every day
- Able to consistently deliver against deadlines and agreed targets
- Adaptable and organised
- An excellent team player
Required skills and experience
- CCNA R&S Qualified
- At least 1 year of relevant experience resolving technical problems
- Specialised in supporting Cisco architectures
- Accurate in both written and verbal communication
- Flexibility to cover shifts during periods of sickness or annual leave
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert