Repair Management Executive

Repair Management Executive
Hassocks - Due to location you must be able to drive
Hours - Monday to Friday 9am - 5:30pm
£20,710 - £27,250 per annum

We have an exciting opportunity to join a busy and progressive aviation organisation based in Hassocks.

The purpose of the role will be to process Repair Management transactions from receipt of component through to order completion. You will be responsible for providing exceptional customer service at all times and maintaining and building effective partnerships.

Responsibilities:

• Respond to customer RFQ's
• Process customer pre-alerts for RM orders
• Source suppliers to quality and industry approved standards as required
• Issue repair orders on approved suppliers on behalf of the company in accordance with company processes and procedures
• Create and process customer quotations ensuring relevant management & freight fees are applied, in line with company processes
• Expedite open orders to effectively achieve required delivery and service levels
• Process return shipment to customer
• Invoice customers
• Develop successful supplier, customer and internal relationships through a combination of good written & telephone communication
• Negotiate with suppliers to obtain best price, terms, warranty and service levels in accordance with departmental key performance indicators

Requirements:

• Experience gained within an aircraft component, MRO or trading environment is desirable.
• Good administrative skills gained within an office environment
• Proven ability to provide and deliver excellent customer service
• Self-motivated, able to use own initiative and succeed in a busy environment
• Ability to travel as and when required
• Desire to learn and develop in depth knowledge and skills within Repair Management Components
• Enjoy new daily challenges /get satisfaction from problem solving
• Excellent communication skills at all levels, verbal and written
• Professional and confident telephone skills
• Ability to multi-task, prioritise, meet deadlines and KPI's
• Good negotiation, organisational and time management skills
• Strong problem solving ability with ability to use initiative and common sense

If this Repair Management Executive role is of interest then please call Ellie on 01273 874154.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.