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Contact Centre Team Leader

Employer
Travail Employment Group
Location
Haywards Heath
Salary
Up to £22440 per annum + Annual shift allowance of £500, holiday
Closing date
16 Feb 2019

View more

Sector
Business
Contract Type
Permanent
Hours
Full Time

Job Title: Contact Centre Team Leader

Salary: £22,440

Location: Haywards Heath

Duration: Permanent

Hours: 37.5 hours over 5 days between Monday and Saturday. (currently 1 in 3 Saturdays) Monday - Friday 08.30 - 19.00 / Saturdays and Bank Holidays 09.30 - 15.00 (on a 3 or 4 week rolling shift pattern)

Benefits: Annual shift allowance of £500. 20 days annual leave (increasing by 1 day per year up to 25 days) plus bank holidays, reduced gym membership programme, employee assistance programme, local discounts, bonus schemes after probation

Do you have experience in leading a customer service team within a contact centre environment? Our client, a well-established and successful company based in central Haywards Heath are looking for a Contact Centre Team Leader to join their dynamic and exciting team.

If you have a passion to strive for excellence, enjoy encouraging others to do the same and are looking for a new challenge, then this could be the right role for you!

Duties and responsibilities:

  • Reporting to the Customer Service Supervisors, you will manage a team of Customer Service Advisors providing them with excellent leadership, management and guidance, enabling them to deliver an outstanding level of customer service.
  • Your primary focus will be to manage the day-to-day performance of your team, ensuring that they meet the company's service quality and their targets.
  • You will coach team members on a daily basis to ensure that personal development plans are met and that individuals' career objectives are realised.
  • You will be responsible for all of the management issues surrounding your team, including absence management and one-to-one appraisals.

Requirements:

  • You will naturally be target driven and have excellent communication, team building, time management and people management skills.
  • You will ideally have experience of managing, coaching and developing a team to ensure that the highest level of service is delivered to customers and also ideally a proven track record of managing a team of agents in a call centre environment.
  • Ideally you will have management experience or experience at Lead Agent level as we are looking for someone with an excellent track record of achievement, who can provide key examples of past success.

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.


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