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Team Manager - Crawley

Employer
Capita
Location
Crawley
Salary
£20000 - £25000/annum
Closing date
6 Mar 2019

View more

Sector
Business
Contract Type
Permanent
Hours
Full Time
Team Manager – Crawley – Full Time

Working Hours: Mon - Fri 8.30am – 5pm

Salary: £20,000 - £25,000

About the role

We are looking for a Team Manager to lead and manage a specific customer focused administrative service, in line with service level agreements and all performance indicators.

About Capita and West Sussex County Council partnership

Capita Local Government delivers a wide range of specialist services to local authorities, schools, academies and other public sector organisations, including IT and digital transformation, customer management, revenues, benefits, finance, property development and regulatory services, education support and back office processing.

Our 10-year partnership with West Sussex County Council began in 2012 and is dedicated to lowering cost, delivering a better digital experience and generating more revenue for the County. We have over 4,000 staff based in 60 UK & Ireland offices offering a vast range of professional and technical expertise across an unrivalled number of services. The breadth and depth of our experience ensures that we are able to add value to any project, regardless of size, complexity or sector.

What you will do:

The specific accountabilities for this flexible role may alter from time to time in order to meet the needs of the business/client, but accountabilities will include (or to be equivalent in nature to) those listed below:

* Effectively manage the workload of the team (a typical headcount of 20, not exceeding 25), using an identified system to allocate work appropriately, including monitoring and assisting employees using specialist knowledge of the service and demand management tools, in line with service level agreements

* To be responsible for all processes within team including procedure guides, ensuring all are mapped with appropriate data protection and quality checks and are updated on a regular basis. Gain knowledge of the process and service area in order to participate in any initiatives to develop these further, to ensure efficient and effective in meeting customer needs

* Continually review working arrangements, systems and procedures, to improve service delivery and identify efficiencies

* Review and update service level agreements, in consultation with team and client on an annual basis

*

Build and develop effective working relationships with clients, third parties and within Capita and provide first point of contact with clients on day to day work related issues, providing effective negotiation to enable resolution of any issues and undertake regular service reviews

*

Motivate and develop the team through appraisals, coaching, one to ones and personal development plans, setting appropriate objectives in line with service objectives, ensuring they have appropriate skills, empowerment and responsibility to undertake their role effectively

Your experience will include:

*

Ability to operate a demanding administrative service. Normally demonstrated by evidence of locally managing the operation of a service, contributing into procedural reviews and objective setting

*

Excellent interpersonal and communication skills in order to influence the actions of others, convey potentially contentious information, and negotiate, persuade clients to adopt a particular or different course of action than that they might choose, such as persuading clients to have their needs met in a different manner or to resolve service delivery complaints

*

Ability to research, analyse information, interpret, plan over the medium term and make judgements within budgets based on the needs of the client, including efficient problem solving skills to ensure client demand is met and to a high standard

*

Sound and accurate IT skills in order to produce reports, presentations and spreadsheets and monitor statistics

*

Close attention to detail and ability to meet tight deadlines in order to deliver an efficient and effective service

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We are able to offer NVQ’s in Business Administration to successful candidates who meet eligibility criteria.

We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you generous holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

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