ICT Professional Competence - Porting, Provisioning and Customer Services Apprentice.

Location
Brighton, East Sussex
Salary
Weekly wage - £281.25
Posted
13 Feb 2019
Closes
13 Mar 2019
Ref
jc
Function
Apprenticeship
Contract Type
Apprenticeship
Hours
Full Time

Vacancy Description

Your responsibilities will include: 

  • Responding to customer services tickets in a timely and professional manner, including minor complaints
  • Answering customer services telephone calls
  • Porting telephone numbers from other providers to Orbtalk
  • Processing account cancellations, including scheduling them in the calendar and cancelling the account itself 30 days later
  • Administrative duties e.g. distributing post and assisting senior staff as appropriate setup of new customers’ phone systems
  • Configuration of VoIP handsets
  • Taking support calls and raising tickets via our support system
  • Troubleshooting network, phone and phone system issues
  • Logging into customers’ systems remotely via our remote support software to fix possible issues
  • Following escalation procedures consistently

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