Sussex Recruitment has a vacancy for a Helpdesk Technician working at their Clients’ Head Office in Eastbourne, East Sussex.

The role involves resolving customer issues in a professional and competent manner.

Key responsibilities are as follows:

* Dealing with customers

* Using the company service management system to input and maintain information

* Methodically resolve issues, following the Health & Safety guidelines.

* Cover other positions within the department when necessary.

* Manage the customers’ expectations.

Required skills and experience:

* Confident telephone manner

* High level of customer service skills

* Good understanding of IT

* Organised

* Methodical approach to daily tasks with ability to prioritise

* Team Player

* Flexible

The hours of work are Monday to Friday 8am – 6pm plus 1 in 3 Saturdays (with a day off in the week).

Experience:

* IT/Helpdesk: 1 year (Preferred)

We endeavour to respond to all applications; however, due to the large volume this isn’t always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities