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CRM Expert

Employer
Hunters Recruitment
Location
Burgess Hill
Salary
From £30,000 to £40,000 per annum
Closing date
22 May 2019

View more

Sector
Marketing & PR
Contract Type
Permanent
Hours
Full Time

CRM Expert

Burgess Hill

Salary 30k - 40k – depending on experience

Hunters’ client is a large and successful business looking for an experienced CRM Expert to join an exciting Marketing Team as their colourful lifestyle brand continues to grow.

The CRM Expert will be responsible for the planning, execution and reporting of the Email Customer Contact Strategy.

Reporting into the Head of Brand, this full-time role requires a dynamic individual with a head for tech and creative flair, who will be supported by a CRM Co-Ordinator.

What the CRM expert does?

Recruit, Reward, Retain and Re-activate Customers through a robust Email Plan that is integrated seamlessly into the wider Customer Contact Strategy.

This will include;

  • Creating a seasonal Email Plan that integrates seamlessly into the wider Customer Contact Strategy.
  • Segmenting the database and running targeted campaigns based on Customer Shopping Behaviour.
  • Testing and Learning from considered trials and analysis, and evolving the Email Plan accordingly.
  • Introducing Industry Best Practice and reporting Weekly KPIs to the brand.
  • Upholding our Brand Values and finding new and interesting ways to speak to the Customer.
  • Experience with CRM systems (Ideally BRONTO).
  • A proven record in customer acquisition, re-engagement, reward and retention strategies, preferably in Fashion Retail.
  • Planning and Communication skills, with attention to Detail.
  • A team player who can work on their own initiative, and nurture and motivate their direct report.
  • A colourful individual who wants to get on and is excited by seeing results.

Who Would Be Ideal?

  • A CRM Manager who wants to work for a growing brand when many others are struggling.
  • A Senior CRM Co-Ordinator who is ready for the next step.
  • Someone based locally who is looking for an easier Commute.
  • A CRM Expert in a large team who wants their voice to be heard in a smaller one.
  • An individual who wants more flexible working hours.

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