Scrum Master

Location
Burgess Hill, West Sussex
Salary
competitive
Posted
12 Jun 2017
Closes
19 Jun 2017
Ref
17006845
Contract Type
Permanent

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
 
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
 
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

Essential Duties: 

  • Doing everything possible to ensure delighting customers 
  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers 
  • Guiding the team on how to get the most of out a self-organisation 
  • Guiding the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks 
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization 
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. 
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. 
  • Facilitating getting the work done without coercion, assigning, or dictating the work. 
  • Facilitating discussion, decision making, and conflict resolution 
  • Assisting with internal and external communication, improving transparency, and radiating information 
  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. 
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example
  • Working within a 9 scrum team organisation using Agile at scale
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required Skills:

  • First level Scrum Master certification (CSM, PSM I) 
  • Experience of working in software development environment, preferably with coding experience (mainframe, java, oracle are currently used in the team)
  • Experience playing the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory. 
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency 
  • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games 
  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)
  • Excellent communication and mentoring skills  Preferred Skills / Experience
  • Experience with Agile at scale frameworks (SAFe, DAD etc)
  • Second level Scrum Master certification (CSP, PSM II) 
  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc 
  • Applicable knowledge of Java tech stack, could based applications and modern development techniques using containers
  • Previous experience as a team lead 
  • We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.

 
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 17006845
Schedule (Full-Time/Part-Time): Full-time

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