Revenue Manager – Hilton London Gatwick Airport

Gatwick, West Sussex
Dependent on Experience
22 May 2018
18 Jun 2018
Contract Type
Full Time

Technical Skills 

Inventory Control

  • Proactively reviews and implements accommodation and meeting room rate and volume controls on a weekly and monthly basis and oversees the daily inventory control.
  • Observes rate parity agreements with 3rd party distribution sites
  • Works with Front Desk teams to ensure strategies are in place to maximise room occupancy outside revenue office operating hours.
  • Full exploitation of the OnQ PM and R&I property management system

Sales & Pricing Strategy

  • Chairs Daily Detail meetings where pickup, pricing controls and strategy are agreed for defined periods.
  • Chairs weekly Business Focus Meetings and monthly Commercial Focus Meetings where pricing and availability controls are agreed for defined periods.
  • Develops short, medium and long-term strategies and reviews strategy effectiveness considering budget, business needs and market conditions.
  • Agrees and regularly reviews all pricing and demand calendars for both M&E and rooms with the Director of Business Development.
  • Agrees and regularly reviews transient and group pricing and demand calendars with the Director of Business Development.
  • Regular reviews of PMS as well as Yield Management System to ensure that all revenue maximisation opportunities are being realised.
  • Liaises  with 3rd party market managers to ensure that desired market shares are being realised
  • Reviews client production monthly and agrees appropriate actions with Sales Director, DBD, Hotel GM, & Arora Group Commercial team.

Information Analysis and Monitoring

  • Produce daily pick up reports and once produced, these reports are analysed and any necessary actions taken.
  • Produces and reviews month end revenue reports and provides critical analysis on performance versus forecast and results of implemented strategies.
  • Reviews GDS share reports and booking pace reports and applies strategy changes when needed
  • Conducts displacement analysis of group business as needed to determine the impact potential business will have on Revpar.
  • Generally analyses all past and present trends and applies necessary changes for future strategies


  • Use knowledge of local hotel market to produce and maintain hotel rooms forecast. If available use prescribed tools
  • Prepares in conjunction with the GM / DBD and Sales Director the budget / revenue plans
  • Works towards maintain a forecasting accuracy of +/- 3% of plan revenue figures.

Competitive and Demand Analysis

  • Reviews all competitive shops daily and identifies trends and revenue maximisation opportunities.
  • Regularly reviews demand calendars and maintains historical data on events and promotional periods
  • Identifies demand troughs and peaks and adjusts strategies accordingly

Driving Commercial Performance

  • Works effectively with Commercial Team members, Hotel GM, DBD GC&E Team, Director of Sales, Head of Sales and Group Commercial team to ensure incremental financial performance (EBITDAR, REVPar)
  • Ensures growth in performance of KPIs such as Room Type Supplements, Peak Nights, Forecast accuracy
  • Ensure that the focus remains on commercial objectives set as part of the business plan
  • Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants.
  • Ensure that cost of sales of the various distribution channels are always kept in track to ensure profitability levels.

What we are looking for


  • Communication
  • Team Working
  • Analysis
  • Planning
  • Drive and Resilience


  • Apprenticeship, Graduate trainee or degree
  • Practical experience working in a hotel revenue environment
  • At least 2-3 years experience leading an individual hotel revenue team
  • Experience with Hotel PMS
  • Major brand experience in revenue management is ideal but not necessary
  • Has managed reservations, revenue or GCE teams