Customer Service Representative
Are you an enthusiastic self-starter who enjoys helping people?
Are you looking for a great career with an established and respected industry leader? If so, then come join our team as a Customer Service Representative!
As a CSR, you will serve customers by telephone, fax, and internet, helping customers identify the products and services that best meet their needs while maintaining profitability for the company. You will ensure that all job specification requirements are understood and clearly communicated to the production team and will represent our brand by conveying expertise in our services and capabilities.
Our ideal candidate is an outgoing, focused, and motivated individual with at least one year of sales or customer service experience, preferably in the printing industry. We are looking for an individual with excellent communication and interpersonal skills, good computer skills, and strong problem solving and sales skills. An aptitude for colour and design and an eye for detail are strong pluses!
- Greets customers in a courteous manner and prepares quote requests
- Answers the telephone using the company's procedures for incoming calls and directs calls appropriately
- Handles routine questions and requests by customers
- Deals with customer complaints and concerns and facilitates a satisfactory resolution as quickly as possible
- Helps customers on the phone, or by email
- Processes orders in a timely manner and reports any delays to management
- Ensures all jobs are placed in proper locations before leaving
- Rejects poor quality or incorrect jobs and notifies management
- Performs other duties as assigned
- At least one year of experience in sales or customer service, preferably in the printing industry
- Able to cross-sell/upsell
- Good communication skills, both in person and over the phone
- Proficient computer and internet skills
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Must be able to move about freely through the office in order to work with other team members and accomplish tasks
- Appearance at all times must represent the company image
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