Operations Coordinator

Brighton, East Sussex
£21,000 - £22,000 Per Annum
05 Sep 2018
28 Sep 2018
Contract Type
Full Time

Emphasis are the UK’s number-one provider of business-writing training and one of the world’s leading communication-learning specialists.

Our clients include Coca-Cola, Nestlé, M&S, JP Morgan, London Business School, EY (Ernst & Young), Warner Bros. and many of the world’s biggest law firms. To date, we’ve helped more than 50,000 people develop first-class business-writing skills, working with over 5,000 client organisations worldwide.

Job description

At present, we run around 70 courses a month – most on our clients’ premises – and that number is set to grow significantly. It’s the operations team’s job to ensure participants and our trainers have everything they need to make those courses a success. The operations coordinator is an integral role, liaising with clients, delegates, suppliers and the training team to ensure all training runs smoothly.

You’ll be based in our light and airy office in the centre of Brighton, only five minutes from the beach.

The role’s responsibilities span all training, as well as some key office-management tasks, as listed below.

Course administration

 Booking transport and accommodation and preparing schedules for trainers ahead of each course

 Liaising with clients and the training team to develop and dispatch course materials for all our inhouse courses (on clients’ premises)

 Planning and administering all open (public) courses: liaising with the sales team and external venues to organise dates, booking trainers and adding courses to the database

 Ensuring all our systems are kept up to date at all times

 Managing open course enquiries via phone and email

 Updating the sales team and providing a weekly report on course sales

 Sending joining instructions to delegates, chasing pre-course materials and answering delegate queries

Office management

 Working with suppliers to place orders and manage/fix equipment and reviewing their contracts/service on a regular basis

 Acting as first point of contact for any IT/phone issues and coordinating with the relevant suppliers

 Setting up workstations for new colleagues

 Keeping track of stock levels of materials and reordering Emphasis-branded materials

 Recycling electronic equipment and office waste (such as cardboard and paper)

 Managing the office post

 Organising Emphasis events and training for colleagues

 Monitoring and carrying out general office maintenance

 Managing petty cash

Skills range:

It is essential to the role that you have the following qualities and skills:

 Excellent organisational and admin skills

 Fast and efficient worker

 Good attention to detail

 Superb customer-service skills

 Strong writing skills – we will test you on this

 Positive, cheerful attitude

 Ability to juggle workload and meet a variety of daily deadlines

 Ability to work on own initiative

 A good knowledge of Microsoft Office (Word, PowerPoint and Outlook) and a willingness to learn new software packages

Experience of the training/learning-and-development industry and of using InDesign would be a bonus.

Please send your CV and cover letter, explaining in detail why you think you are suited to role to recruitment@writing-skills.com.

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