IT Support Technician
Cloud9 are a top tier Microsoft Gold partner that is highly respected within the global Microsoft Community. We are a Presidents Club award winner for our exceptional service to clients, who are fast growing successful SMB businesses around the UK. We support SME clients with the successful deployment of Dynamics 365 CRM and integrated portals as well as business central. We are trusted advisors to clients to ensure their projects support them in delivering best practice processes and competitive advantage.
We have recently won Apprentice of the Year through the Gatwick Diamond Business Awards in recognition for our investment in training and development of our staff.
We are passionate about making our customers very successful and we are driven to learn and continuously improve the services we offer.
Due to continued growth we are looking to recruit three more Support Technicians to work within the support team to assist with support and training of Microsoft Dynamics Customer Engagement and Business Central.
This role has incredible career growth prospects at Cloud9 we want you to grow and succeed along with us. We can design a training and development programme to suit you so that you can grow, learn new skills and develop to achieve your career goals! We provide full training and learning opportunities to support your career development which could include working as a Microsoft consultant.
We are based in a bright, spacious modern new offices with great views of overlooking Preston Park and the Downs as well as great air-conditioning and other great perks which there are too many to mention here!
Cloud9’s core values are:
Learning and Development
Creativity and innovation
Want to know more about our values? Take a look at website to find out more detail.
The role is a client facing role which will require you to work very closely with clients and Cloud9 colleagues. All client projects support SME clients across diverse industry sectors to support them with growing their business and improve end customer experiences with their businesses. This role will provide great career opportunities for ambitious individuals. After passing relevant Microsoft exams, the support role will be more varied with including in client project work.
Who we’re looking for
We have a fast-paced work environment where the end of the day comes along quickly. No two days are ever the same, and most days you will be speaking with clients by email and phone. Our ideal candidate will be someone with minimum of 1 year’s support technician experience as well as experience in a .net promoter environment would be desirable. We are looking for someone who has worked in a client facing technology environment before, has great communication skills and enjoys learning new skills and can work independently to manage their own time and priorities. As this role is customer facing, you may need to travel from time to time and have good planning and communication skills to complete any agreed work.
For the right candidate with the ability to manage their own work and learn fast, we will offer incredible learning opportunities to learn from other more experienced members of the team who will mentor you. We have access to many learning tools and can create many opportunities to grow your consulting as well as technical skills with Microsoft Certification.
What we’ll offer
We plan monthly days in the office for learning and sharing with food and drinks out to ensure there is a fun aspect to really getting to know your team. In addition, you’ll get;
- As a minimum we typically match or exceed your existing salary up to £25k depending on experience
- During your training period we typically offer as a minimum bi-annual salary reviews to reflect the progress and contribution you are making
- 23 days holiday in addition to bank holidays
- Eligible for future Share Option Scheme
- Matched up to 5% pension contribution to pension scheme
- 8:30-5 hours (Mon-Fri)
If you feel you have the experience and attitude suited to join the team, then please send over a covering letter outlining why you think we should meet along with an up to date CV, your current salary, future salary expectations and long term career ambitions in coming 5 years. Strictly no agencies. Call 01273 921510 if you have any questions.
First stage will be telephone interviews. Second stage interviews will be at our offices and will include a presentation. PREVIOUS APPLICANTS NEED NOT APPLY.
Equal Opportunities Statement:
Cloud9 is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.