Group Reservations Agent

Turners Hill, West Sussex RH104QD
£20,000 including very achievable incentives
18 Jan 2019
15 Feb 2019
Contract Type
Full Time


The Place

Based at our Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Grillroom (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Group Reservations Office who deal with enquiries and bookings for guest accommodation for our three hotels. You will be based in our group office at Alexander House Hotel & Utopia Spa.

The Role

Working within a team of 6 for our Group Reservations Manager you will be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. A friendly warm personality who is enthusiastic about our beautiful hotels and is keen to help the guest with planning their stay and choosing the best options for them to ensure total satisfaction.

  • Enquiry handling on the telephone
  • Giving information on bedroom availability and rate structure across our three hotels
  • Inputting reservations for bedroom, restaurant and lounge bookings
  • Liaising with the Group Spa Reservations/Spa Reception team for beauty treatment requests
  • Administering bookings and actioning accurate and timely confirmations to all guests, online, by email and by letter


  • Excellent telephone manner
  • Computerised reservation experience preferred
  • Excellent attention to detail when direct inputting data into our systems
  • Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am – 8pm so your 8 hr shifts will be completed between these hours

The Benefits

£16,500 + £3,500 achievable incentive

  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

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