Outbound Call Centre Agents

Location
Brighton, East Sussex
Salary
£19,300/annum, rising to £21,158/annum + commission/bonus structure
Posted
29 Mar 2019
Closes
26 Apr 2019
Sector
Business
Contract Type
Permanent
Hours
Full Time

Red Flag Recruitment are seeking Outbound Call Center Agents to join a well-established company based in Brighton.

The role as an Outbound Call Center Agent:

  • The agent works under the general supervision of the team leader.
  • The environment is fast paced.
  • The work space is typically a busy call center environment.
  • The call center agent works full time Monday to Friday and 1 in 2 Saturdays are required to meet customer service levels (Monday to Thursday 11.00am-8.00pm/ Friday 11.30am-6.00pm, Saturday 9.00am-5.00pm)
  • Salary paid - £19,300, increasing to £21,00/annum after 6 months + commission
  • Daily and weekly individually and team KPI targets

No experience is required, but a background of customer service or sales is greatly beneficial

Essential Duties and Responsibilities

The Outbound Call Center Agent performs many tasks requiring both interpersonal and technical skills.

Duties and Responsibilities:

  • Operate telephone to make outbound warm sales calls, providing information and updating customer records
  • Schedule appointments and maintain and update appointment calendars.
  • Provide information about products and services
  • Enter data into computer for use in preparing documents and adjusting accounts.
  • Maintain records of contacts, accounts, and call outs.
  • Other duties as may be assigned.

Knowledge, Skills, and Abilities

  • Knowledge of principles and processes for providing customer service. This includes meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of operation of telephone systems.
  • Must be able to talk to others to convey information effectively.
  • Performing day-to-day administrative tasks such as maintaining customer accounts

If you are looking for an exciting opportunity and eager to start a new career, please send your CV to Emma Sharp at Red Flag Recruitment

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