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Outbound Call Centre Agents

Employer
Red Flag Recruitment
Location
Brighton, East Sussex
Salary
£19,300/annum, rising to £21,158/annum + commission/bonus structure
Closing date
26 Apr 2019

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Sector
Business
Function
Call Centre, Customer Service, Sales, Telesales
Contract Type
Permanent
Hours
Full Time

Job Details

Red Flag Recruitment are seeking Outbound Call Center Agents to join a well-established company based in Brighton.

The role as an Outbound Call Center Agent:

  • The agent works under the general supervision of the team leader.
  • The environment is fast paced.
  • The work space is typically a busy call center environment.
  • The call center agent works full time Monday to Friday and 1 in 2 Saturdays are required to meet customer service levels (Monday to Thursday 11.00am-8.00pm/ Friday 11.30am-6.00pm, Saturday 9.00am-5.00pm)
  • Salary paid - £19,300, increasing to £21,00/annum after 6 months + commission
  • Daily and weekly individually and team KPI targets

No experience is required, but a background of customer service or sales is greatly beneficial

Essential Duties and Responsibilities

The Outbound Call Center Agent performs many tasks requiring both interpersonal and technical skills.

Duties and Responsibilities:

  • Operate telephone to make outbound warm sales calls, providing information and updating customer records
  • Schedule appointments and maintain and update appointment calendars.
  • Provide information about products and services
  • Enter data into computer for use in preparing documents and adjusting accounts.
  • Maintain records of contacts, accounts, and call outs.
  • Other duties as may be assigned.

Knowledge, Skills, and Abilities

  • Knowledge of principles and processes for providing customer service. This includes meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of operation of telephone systems.
  • Must be able to talk to others to convey information effectively.
  • Performing day-to-day administrative tasks such as maintaining customer accounts

If you are looking for an exciting opportunity and eager to start a new career, please send your CV to Emma Sharp at Red Flag Recruitment

Company

RED FLAG RECRUITMENT LTD. THE AGENCY YOU CALL WHEN YOU NEED TO MAKE AN IMPACT

FOR OUR CLIENTS

We want to be the best at helping employers achieve success through people.

At Red Flag Recruitment LTD. our company mission is simple: we help businesses hire great employees, allowing them to stay focused on their core business. Keeping staff talent motivated and driven to excellence requires a well-crafted recruitment strategy. This includes sourcing and management of a workforce that is goal-focused and scalable when needed. Red Flag Recruitment LTD. has the work-ready employees your company needs to thrive; whether you’re a small, medium or large business, a start-up, a PLC, or a government department. Get in touch and tell us how we can help. We can have the staff you need at your door in the timeframe you request.

FOR OUR JOBSEEKERS

We're experts at every stage of the candidate lifecycle.

At Red Flag Recruitment LTD. we are not only partners to our clients, but also our candidates. Our unique and specific recruitment support offering makes us experts in helping jobseekers secure work whether it be temporary or permanent employment. We assist candidates with each phase of their career. We understand that recruitment isn’t only about securing your next job, it’s about developing your career potential. We help jobseekers manage their professional lives and provide coaching, evaluations and ongoing support throughout.

Company info
Telephone
01273 666890
Location
Tower Point
44 North Road
Brighton
East Sussex
BN11YR
GB

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