Customer Service & Sales

Location
Brighton, East Sussex
Salary
£19.300 to £21.000 + £5.000 bonus
Posted
04 Apr 2019
Closes
02 May 2019
Function
Advisor
Contract Type
Permanent
Hours
Full Time

Red Flag Recruitment are now looking for a Customer Service Administrator in Brighton.

If you are looking for new challenge and start a career. This is the job for you!

Our client is looking for amazing customer ambassadors who can live and breathe our values. As well as being passionate about creating a uniquely positive customer experience. If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!

You are warm and friendly, and you love sharing knowledge and:

  • You enjoy meeting people and building relationships with customers
  • You have 2+ years in retail or customer service experience, or you just like helping people
  • You understand customers’ needs and enjoy connecting them with the right solutions
  • You engage well with others and are passionate about providing an exemplary customer experience
  • You’re a team player who thinks quickly on your feet
  • You’re excited about the prospect of growing and learning in a changing environment
  • You can maintain composure and customer focus while multitasking in a fast-paced working environment
  • You have some experience in motivating team members to achieve a common goal
  • You may have a track record of leading a service team with successful results
  • Collaborate with colleagues to do what it takes to delight customers
  • Make it easy for our customers to do business with us by getting it right the first time and every time

The job:

  • Estimating
  • Processing of orders and sales administrative support
  • Organising measure & quotes with clients
  • Booking and sending engineer to customer’s houses.
  • Communicate with internal contacts daily to achieve required outcomes
  • Processing orders into the in-house system
  • Responding to and resolving any customer complaints or issues
  • Providing general support to key projects, including managing status updates and communications.

Position Requirements:

  • Sales and Service Experience in a Customer Facing Role
  • Prior experience also preferred but not essential

The hours:

This department has set shifts patterns based on a 37.5-hour contract, consisting of shifts ranging in 11:30-8:00 pm during the week and Saturdays 9:00-5:30 pm.

£19.300 to £21.000 + £5.000 bonus

To apply for this role you will need, you must be confident to undertake an immediate interview and be willing to undergo a reference check (CCJ, IVA) to be able to pursue applications.

If you think you are the right person for this role, please send a copy of your CV to Viki at Red Flag Recruitment.

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