Apprentice Digital Customer Support Assistant

Company
Creative Process
Location
Brighton, East Sussex
Salary
£10,000 PA
Posted
08 May 2019
Closes
05 Jun 2019
Function
Apprenticeship
Contract Type
Apprenticeship
Hours
Full Time

This position is ripe for both someone who’s keen to learn and grow in a niche they may not even know about. We’re a small (5 person office) business with four years under our belt. We’re looking forward to adding another member to our team who’s a confident all-rounder that’s ready to help us achieve awesome goals for 2019 and beyond.

We need help scaling our digital business and we’re hoping to find a jack of all trades who’s keen to learn and grow. Your day-to-day will include (but not be limited to):

  • Processing orders on our digital goods site
  • Customer support via email replies
  • Outreach to website owners
  • Fostering business relationships with larger clients
  • Working with management to facilitate daily tasks, etc.
  • Learning and using SEO/PPC Methodologies
  • Analytical thinking

Desired skills

 

The right person for this position will have skills OR a basic understanding in the following areas:

  • Written English
  • Digital marketplaces
  • Online marketing
  • Computer/tech savvy
  • Customer support
  • Microsoft Office/Google Drive

 

Personal qualities

 

The right person for this position will have more than less of the following personal qualities:

  • Computer master - someone with a history of using computers. Gamers preferred
  • Detail-oriented - someone who loves creating systems
  • Organised - someone that knows how to keep their processes straight
  • Adaptive - someone that can adapt easily to new systems
  • Communicative - someone who’s willing to share ideas and not afraid to chat

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