Customer Service and Enquiries Adviser

Plumpton College
Plumpton, Lewes, BN7 3AE
£17,650 to £21,956
16 May 2019
31 May 2019
Contract Type
Full Time

Our Enquiries, Advice and Guidance team is the first point of reference for everyone who comes into contact with Plumpton College and we are now seeking an exceptional Customer Service and Enquiries Advisor to provide first class customer service. Responding to queries from students, parents and schools regarding courses at Plumpton College, you will provide high quality information and advice on our broad range of study programmes, part-time courses, apprenticeships and traineeships. Delivering a professional, efficient and friendly response to customers and clients, you will deal with enquiries by telephone, email, in person or in writing. There will be a requirement to input high volumes of applicant information and produce correspondence in a timely manner using online databases and customer relationship management systems.

The ideal candidate will be experienced in working in a high volume customer service environment and will have a customer focused approach, demonstrating excellent communication, organisational and decision making skills. Ideally qualified to Level 2 in business administration and Level 3 IAG qualification or equivalent, you will also possess a Level 2 qualification in Maths and English. You will be a professional, committed and confident team player with a flexible approach.

As well as a competitive salary, you can also look forward to a great range of benefits including 26 days holiday plus bank holidays (as well as up to 7 efficiency days at Christmas), membership of the

Local Government Pension Scheme and free on-site parking. Please note that the working hours for this role will be 37.5 hours per week on a flexible shift basis between the hours of 8am – 6pm Monday to Friday.

With over 3,000 students, excellent resources and a drive for continuous improvement, Plumpton College is actively seeking staff who want to make a difference and be part of this exciting phase of our development. At Plumpton College we are Ambitious & Progressive, Enterprising, Professional, Supportive and Passionate about everything we do – if you share these values and would like to be part of our growing team then we’d like to hear from you.

To apply please complete an application form and an equality and diversity monitoring form and return them to or send it to: HR Department, Plumpton College, Ditchling Road, Plumpton, East Sussex, BN7 3AE. Tel: 01273 890454.

For further information about the role including job description and application form please visit the vacancies section of our website

Closing date for applications: Friday 31st May at 9.00am

Interviews will be held:  Week commencing 10th June 2019 

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