Skip to main content

This job has expired

Customer Care

Employer
Adecco
Location
Newhaven
Salary
£20000 - £21000/annum
Closing date
14 Jun 2019

View more

Sector
Business
Contract Type
Permanent
Hours
Full Time
Job Description

LOCATION: Newhaven, East Sussex

DEPARTMENT: Customer Care

POST: Customer Care Assistant

RESPONSIBLE TO: Customer Care Manager

Monday- Friday 8.30 am – 5 pm

Salary: £20000 – £21000 pa

MAIN PURPOSE OF THE ROLE:

To provide exceptional and efficient administration and customer service for both internal and external accounts.

MAIN RESPONSIBILITIES:

· To ensure that all incoming calls are answered promptly in the company’s format

· To process Customer orders within a maximum of 2 working days from receipt

· To ensure that all customer enquiries e.g. order, price, delivery etc., are replied to on the same day as the customer’s call. Keep customers updated until the matter is resolved

· To take credit card payments in accordance with the company’s procedure

· To process proforma invoices within 1 working day from receipt

· To provide freight quotations when required.

· To update customer information on our CRM and Syspro systems

· To work closely with the Sales team to help them to manage key customer accounts.

· To plan the production of orders and liaise with production regarding any amendments or changes, attend Operations Meetings when required

· To cover reception desk at Head Office

· To process internal sales orders between the company’s Group of companies

· Provide support for German and American Customer Care teams

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

ESSENTIAL CRITERIA:

Education/Qualification

· GCSE (or equivalent) must include Maths & English

Knowledge/Experience

· Experience of working in a busy Customer Care environment, preferably within a manufacturing industry

· Accurate Sales order entry

· Key account administration

· Liaison with various departments key to manufacturing processes

· Problem solving skills

Skills/Abilities

· Computer literate – experience in using Microsoft Office, especially Word and Excel

· Excellent communication skills

· Good organisational skills

· Accuracy and attention to detail

Positive and pleasant telephone manner

Personal Competencies

· Be able to work on own initiative as well as part of a team

· Ability to work under pressure and multitask

· Interest in working with customers of different nationalities / cultures

· Desire and ability to learn

Flexible and enthusiastic attitude

DESIRABLE CRITERIA:

· A-levels or equivalent, Education to degree level (or equivalent)

· Understanding of manufacturing operational processes / overview of lead time planning.

· Understanding of supply chain

· Knowledge of international sales / export procedures.

· Supervisory experience (of a small team)

· Creative thinking

· Determination to succeed

Please apply directly to this advert, if you have not heard from us within 7 days your application has not been successful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert