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Contact Centre Agent (Part Time) - B&CE

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
£18,000 to £20,000 plus company benefits
Closing date
20 Jun 2019

View more

Sector
Finance, Financial Services
Contract Type
Permanent
Hours
Part Time

Job Details

Contact Centre Agent (Part Time)

Type: Part Time, Contract

Salary: £18,000 to £20,000 plus company benefits

Sector: Customer Services, Financial Services, Call Centre, Office Support

Apply to: recruitment@bandce.co.uk

Do you enjoy being the first point of contact ensuring excellent customer service is provided to clients and customers? Have you worked in a customer services environment looking for a challenging role in a brand new team? Due to growth we now require a number of Customer Service Executives for our contact centre team on a part time basis to cover a NEW evening shift from 4pm to 8pm and 1 in 4 Saturdays. If you are looking for a company who can offer training with a very generous benefits package please read on and apply!

Working in our award winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote B&CE and The Peoples Pension to customers, Strategic Business Partners, Advisors and Third Parties.

NOTE: The hours for the position will be Monday to Friday 4pm to 8pm to include 1 in 4 Saturdays 9am until 1pm. You will also need to commit to a 2 week training course full time to start in early July.

If you're right for this role:

You’ll enjoy working within a solutions-driven, people-focused organisation.

You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Previous experience of working in a customer services environment.
  • Working knowledge of Pensions or Financial Services industry an advantage.
  • Be able to communicate information confidently and clearly – both written and verbally.
  • Educated to GCSE standard or equivalent.

B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally.

We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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