Freelancer Manager - Brighton

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyse and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social world. Better. Bolder. More Brilliant.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data by taking them from data to insights to actions that have a real business impact and empower our users’ long-term self-sufficiency.

As we continue our global expansion, we are hiring a Freelancer Manager to join our dynamic Professional Services team in Brighton.This is an exciting opportunity that offers hands-on work, ownership of internal projects and flexibility to learn, grow, and develop in the constantly changing landscape of social media.

We’re looking for someone who:

• Can multitask, particularly the day to day running of a team alongside improving the Freelance offering, capability and workflow.
• Loves working with multiple teams/roles, understanding their needs and pain points (freelancers, project managers, analysts, marketing, product).
• Can work independently and can manage their own time and workloads.
• Is able to get to the crux of an issue to identify how to resolve it.
• Has a proactive approach, is always looking to improve the freelance offerings and has the ability to identify process improvements.
• Is a good judge of character, particularly when working with high turnover of freelancers. Identifying talent/star performers and utilising them.

You’ll need to:

• Process all monthly freelancer invoices in preparation for payment by finance.
• Promote and enhancement of the freelance community via various communications (Newsletter and internal  messages)
• Ensure adequate freelance resources are available for project work (using historic and pipeline data).
• Liaise with the People Team to screen, interview and hire appropriate candidates.
• Onboard all new freelancers, including training and sign off on platform knowledge. Ensuring all new starters documentation is completed and securely filed.
• Identify training needs within the current pool of freelancers and to provide relevant training (refresher, specific platform, adverse events) where appropriate.
• Collect feedback from freelancers and project managers to assess staff satisfaction and process improvements (feedback forms, surveys, freelancer of the year)
• Assess processes to identify ways to make the freelancer experience more efficient and accessible (training videos, templates, process guides)
• Stop check all freelancer tasks are correctly set up, assigned, time tracked etc. This also includes the updating of freelancer unavailability/calendars on our PSA Tool.
• Track freelancer spend, being able to break down cost by recruitment, department, language, time period etc.
• Work closely with internal teams to identify project issues and best practices for working with freelancers (large scale roll outs, task setups etc).
• Promote freelancer services outside of Customer Success (marketing, engineering, product). Scoping and project managing freelancer requests from non PS/RS teams.
• Ensure compliance of all legal aspects when working with freelancers. This includes (but is not limited to); contract completion and safe storage. Setting up of users on PSA and Brandwatch Analytics platforms. Termination of contracts and removal of logins. Awareness of contract and employment law.
• Adapt to changes in team strategy/new ways of working to maintain consistency & best fit of freelancer network.

You should have:

• Advanced proficiency using a PSA software.
• Experience in managing, training and recruiting individuals.
• Excellent organisational and time keeping skills.
• Good level of proficiency using the Brandwatch Analytics platform. Up to date with platform changes.

**This role is 32 hours a week.