Operations Support

Location: Hove
Salary: £20,000 - £25,000

Reward Cloud are now Tillo and as we make this exciting change, we are also growing the team. Tillo connects the world's most popular brands with businesses looking for exciting new ways to incentivise and reward. We're the market leader in the UK and are active in a number of markets including the US, Europe, Australia and India. To continue working towards that goal, we are building a core operational support and commercial team to be based at our brand-new head office in Brighton.

Tillo are currently seeking someone to join them in Operational Support to ensure the smooth running of the business. This role will hold responsibility for supporting customers with queries and helpdesk tickets as well as upholding and improving internal processes. Being a key link for customers and internal departments this role ensures customer happiness by resolving queries and working with internal processes and systems to ensure a seamless service.

Main duties and areas of responsibility:

• Providing excellent customer service
• Managing the on-boarding process for new customers
• Handling customer queries and requests
• Liaising between internal departments to find solutions
• Updating Customers and internal departments as needed
• Managing tickets for customer support and taking responsibility for actioning or escalating to the right person for resolution
• Closing tickets when compete
• Administration of support tools
• Reporting on any key or recurring issues

Required Knowledge, Skills and Experience:

Essential:

• Strong relationship building skills - able to liaise at all levels both externally and internally
• Knowledge of systems/applications: Jira, Trello, Salesforce etc
• Highly organised
• Excellent communicator - written and verbal

Desirable:

• Previous experience in SaaS

Tillo offering a supportive and fun working environment and also offer the following benefits:

• Competitive salaries
• Designated Shares Options for all employees
• 26 days annual leave plus Bank Holidays
• Support for training and development
• Monthly company lunches
• Quarterly away days
• Well stocked drinks fridge and snack cupboards
• Cycle to work scheme
• Charitable matching

No agencies please. Tillo does not accept speculative CV's. We will only review CV's sent in application for an advertised role. Any speculative CV's received will be treated as the property of Tillo and any Terms and Conditions associated with use of the CV's will be considered null and void.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.