Moto Hospitality are looking for a enthusiastic and committed Assistant Department Manager for their Costa unit
Do you believe in delivering exceptional customer service?
Are you currently managing or have managerial experience in a branded retail or catering environment?
The Role
As an Assistant Department Manager your role is to support the Department Manager to ensure that the whole team are 100% focused on customer service, driving sales, operational standards, ensuring brand compliance is continuously met and to assist with the development of the team to deliver a budgeted profit.
Responsibilities:
* Champion customer service and create a culture of service and sales
* Lead by example by providing a hands-on approach
* Ensure customers are served in a friendly, professional and efficient manner
* Handle and resolve customer complaints in line with company procedures
* Motivate all team members and monitor performance and conduct in line with company procedures
* Ensure that the company appraisal process is in place and is both effective and constructive for all team members
* Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken
* The Assistant Department Manager will be responsible for delivering brand standards at all times
* Organising all resources efficiently including staff and product lines
* Maximising sales through effective merchandising and marketing and in line with brand standards
* Ensure all standards, health and food safety legislative checks are completed and that all necessary remedial action is taken/issues are escalated
* Manage and achieve stock holding within company targets
* Monitor the units KPI’s ensuring targets are met
Who we're looking for
The Assistant Department Manager will have enthusiasm to deliver outstanding customer service and retain good customer relations, ideally in a multi-unit environment. You will have the ability to lead a team through motivation and engagement, have a flexible approach to working hours/environment and to communicate confidently to all is a key part of this role.
Person specification:
* Previous Line Management experience
* Worked in a branded catering or retail environment at a management level
* Previous experience of managing performance and following set procedures
* Willingness to learn and shows initiative
* Ability to prioritise and work in a busy environment
In return
Moto prides itself in its training and development of people; ensuring individuals are equipped with all the skills and knowledge to succeed in their role and progress to the next. There are no barriers when it comes to promotion in Moto, just job satisfaction, challenges and recognition for outstanding performance.
* Permanent full time
* Group Life Assurance Scheme
* Company pension
* Up to 60% off with our Employee and Partner Discount Card – Offering you, your partner as well as friends and family discount of some of our brands
* Additional Discount Card (s) issued with length of service to give to your friends and family
* You can also earn cash and voucher awards via our Reward and Recognition scheme
* Development programmes offering employees in all job roles the opportunity to progress their career further
What are you waiting for? Apply today