Claims and Insurance Professionals

Location
Brighton, East Sussex
Salary
Up to an OTE of £24,000k0£30,000/annum (to include uncapped commission)
Posted
26 Jun 2019
Closes
24 Jul 2019
Sector
Business
Contract Type
Permanent
Hours
Full Time

Red Flag Recruitment are seeking highly motivated and target driven Claims and Insurance Professionals to join a busy call center based in Brighton, Sussex.

Duties and Responsibilities of a Claims and Insurance Professional:

  • Deliver a remarkable customer experience through handling claims and insurance policies.
  • Achieves and exceeds personal/team targets/KPI’s.

Working Days: Monday to Friday 10.00am – 6.00pm

Salary: Up to an OTE of £24,000k- £30,000/annum (to include uncapped commission) and staff incentives.

About You: 

  • To build and maintain a good working relationship with colleagues within and outside the team.
  • To undertake in-house training of new procedures and general customer service to the required standards.
  • To be a good team player and have excellent communication skills
  • To attend the daily briefings, weekly and or monthly formal team meetings
  • To be flexible and carry out any other duties (data entry, administrative tasks etc.) as and when required by the management. 

Customers/Clients: 

  • To liaise with customers and give accurate advice/information customer care policy is adhered to at all times.
  • Communication with customer service staff and supervisors relating to calls/emails received
  • To provide an effective customer care policy to the customers and clients by responding to all queries with professionalism and urgency
  • Always present a professional impression of the Company by adopting high standards of dressing (in smart office wear), ensuring the highest level of cleanliness and presentation is achieved at all times.
  • To operate to the required levels of customer service standards
  • To positively contribute to the success of the team, the contract and the company.
  • To be an ambassador of the company’s values and standards at all times 

Experience:

Preferably with at least one year of call center experience, but this is not 100% essential as training will be provided

Skills: 

  • Fluent and strong English communication skills
  • Excellent Phone Manner
  • Well-developed customer service skills
  • IT Literacy
  • Excellent Data Entry Skills 

If you feel this role is ideal for you, please send your CV to Emma Sharp at Red Flag Recruitment LTD

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