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Training Specialist

Employer
Brandwatch
Location
Brighton, East Sussex
Salary
Competitive
Closing date
26 Jul 2019

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Job Details

Training Specialist

Description

At the core of our business is the global customer success team across 10 offices globally, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of our clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand, we are hiring an Education Specialist to educate our customers and partners across our global markets in becoming experts in our product suite.

Job Responsibilities:

Educating our global clients on the product suite through delivering online and in-person training sessions
Becoming an expert in the suite of SaaS products and software integrations
Working with our global Education Services team to continuously innovate our offerings and programs
Scoping and building custom trainings and materials for online and onsite delivery
Supporting our global Customer Success teams through daily collaboration and teamwork
Maintaining a high level of customer satisfaction with delivery of education services

A good fit for this role will be:
A brilliant communicator
An on-the-fly problem solver
Fearless about learning
Comfortable in a fast-paced environment
Availability to travel globally
Focus on time management
Required skills and experience:
Demonstrable presentation skills and the ability to lead a positive, productive session in person and/or virtually via web conference
An understanding of the business value of social media
Some inter office travel from Brighton to London will be required

Optional (but great to have) skills:
Experience as a trainer for complex SaaS analytics platforms
Experience delivering remote training sessions via virtual meeting services such as WebEx, GoToMeeting, iMeet, Lync, Clearslide, etc.
What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

What we offer:

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 10 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine, whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

Company

Description

At the core of our business is the global Customer Success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s customers get the very best out of our technology. In the ever changing world of social media, we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges, and we seek opportunities to highlight the impact of Brandwatch on the way they do business. 

What we offer: 

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution and discounted gym memberships. 

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other. 

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our contemporary offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well-stocked drinks fridge, sushi lunches, flexible working spaces, weekly massages and if you’re lucky we’ll even treat you to an ice-cream on the beach. 

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Company info
Telephone
01273448846
Location
Sovereign House, Church Street, Brighton
Brighton
Brighton
South East/Southern
BN1 1UJ
GB

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