Supporting the call centre with new applications and existing customer queries you will use your excellent mix of diligence, attention to detail and through super sleuth skills to ensure a smooth customer journey through taking ownership and following up on any promises. 

You will work cross-functionally with other team members as well as other Customer Services teams to support One Family’s Customer base and deliver winning Customer Service.

Skills / Experience / Knowledge:

• Customer focused - the ability to see through complicated situations, understand the impact on the customer, and being creative in your approach to problem solving - getting to the heart of what really matters
• Excellent verbal and written communication skills - able to communicate in a way that reflects the brand and is also tailored to an individual customer’s needs in a clear, balanced and thoughtful way
• Exceptional interpersonal skills - able to build effective relationships, empathy for our Customers and the ability to understand their queries.
• Able to work independently - prioritising workloads, meeting tight deadlines and targets
• Practical Knowledge of Office 2010 and Outlook
• Detailed understanding of One Family’s past and current product range, including features, T&C’s, and output (on job learning)
• Good understanding of the FCA and PRA framework, including TCF outcomes, and how these relate to your day-to-day work (on job learning)
• Have experience in delivering excellent customer service

What We Offer

• Fantastic open plan office in the heart of Brighton a stone's throw from the beach
• Subsidised café and outside panoramic seating.
• Excellent working culture

This is your opportunity to become an integral part of a rapidly growing organisation, with an excellent culture!

How do I apply? It’s as easy as 1, 2, 3 (or 4)

1. Go to the One Family site at   https://www.onefamily.com/
2. Select About Us > Careers at OneFamily
3. Register on our site, apply for your desired role or set up notifications for the role you are interested in.
4. Or pop in to our West Street Office and ask for a member of Recruitment.