Credit Controller

WHO WE’RE LOOKING FOR

Responsible for the management and general administration of the Accounts Receivable ledger, including cash collection and credit control to minimise the risk of bad debts, in accordance with group policies and KPIs, while maintaining high standards of customer focus and service.

WHY WORK FOR THE BODY SHOP?

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. 

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mold has always come naturally to us, and we need someone who’s not afraid to mix things up.

WHO ARE NATURA &CO?

The Body Shop, along with Aesop and Natura, is part of Natura &Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969.

THE ROLE IN A NUTSHELL

• Responsible for proactively managing customer accounts in accordance with the Credit Policy, allocating payments accurately and other approved manual adjustments, managing queries and distribution of statements
• Responsible for proactive follow up of overdue payments - maintain the integrity of the ledger through best practice and operating credit sanctions for customers and where required providing the necessary level of activity and communication to avoid blocked orders
• Perform regular credit assessments and risk reviews for customers
• Monthly reporting/meetings with key stakeholders, escalate and liaise with international finance and supply chain teams to resolve customer disputes and queries
• Provide assistance with month and year end procedures and KPI reporting
• To input non trade invoices and credit memos requests
• To input daily customer receipts and perform associated document allocation
• To conduct daily SAP billing checks, maintaining escalation of identified errors

MORE ABOUT THE ROLE

• Ensure team targets and KPI are achieved
• Provide outstanding customer service, guidance and support to internal and external customers
• Willingness to challenge and change current process and ways of working, work cross functionally with stakeholders to work more efficiently without compromising quality of output or deadlines
• As much as practical, adopt consistent ways of working across all markets
• Ensure business process are developed, documented and adhered to
• Perform other related duties as requested including project work

IDEAL EXPERIENCE

·         Educated to ‘A’ level standard or equivalent

·         Previous experience of working in a team environment

·         Sound knowledge of Microsoft Office, intermediate excel essential

·         Knowledge of SAP/BW or similar systems

·         Excellent organisational skills combined with accuracy and attention to detail

Competencies required:

·         Achieves results, with integrity

·         Ability to resolve problems with a resilient disposition

·         Flexibility and adaptability

·         Self motivated

·         Works well under pressure

·         Strong communication skills

LOCATION

Our Head Office “Home of The Body Shop” is located in the heart of Littlehampton, West Sussex. On site there is a state of the art distribution centre, conference centre, a 1950’s ‘Uncle Fred’s Diner’, a nursery and an onsite allotment area for staff.

BENEFITS

Want to join the Body Shop team? Then please apply today – as well as a competitive salary, here are just a few of the rewards and benefits you can look forward to when you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented ‘Work Wise’ into our HQ - flexibility of ‘in-office’ hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we’ve got your best interests at heart – it’s our way of saying thank you!