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IT Service Desk Apprentice

Employer
Sussex Skills Solutions
Location
Uckfield, East Sussex
Salary
£262.50 - £281.25 per week
Closing date
22 Aug 2019

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Job Details

An exciting opportunity has arisen to join our growing business as an IT Service Desk Apprentice from September to assist with a full range of tasks within a busy and friendly IT team. This is a unique opportunity to join an evolving department and gain work experience in the field of IT whilst working towards an accredited qualification (Level 2 IT, Software, Web & Telecoms Professional Apprenticeship), in a supportive environment.

Key responsibilities:

  • Deliver a first-class IT support experience to our users across multiple sites in the UK
  • Troubleshoot and resolve user IT support requests in a professional and efficient manner within agreed Service Level Agreements
  • Provide customer focused 1st and some basic 2nd line support
  • Customer facing and remote take over and telephone-based support
  • Taking part in the on boarding and off boarding process
  • Documenting all IT tasks within the service desk tool or IT document library
  • Project work as and when required

Requirements and prospects Desired skills

Candidates must demonstrate an aptitude for learning and picking up new systems with a logical and structured approach to their work.

The role also requires individuals to demonstrate:

  • Good verbal and written communication skills
  • An excellent approach to a customer service both over the telephone and face to face
  • The ability to use own initiative and take a proactive approach to work
  • Good IT skills to include the use of database systems, Outlook, Word and Excel
  • The ability to demonstrate a flexible approach to work as some accompanied travel to Client sites may be required

Personal qualities

  • Active Directory administration – user accounts, profiles, security groups/OU management, group policy
  • Exchange Server mailbox administration
  • Microsoft Office365 administration

Desired qualifications

A minimum GCSE or equivalent at grade 4/C in both English and maths.

Future prospects

On completion of your apprenticeship and should a role be available there will be an opportunity to join the company on a permanent basis. Each apprentice we have had to date has joined the company. 

Things to consider

Duradiamond Healthcare is based on the Bellbrook Industrial Estate in Uckfield. The successful candidate will need to be able to travel to our office location as well as travel to attend college at the East Sussex College Eastbourne campus one day each week.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Apprenticeship summary

Working wage - £262.50 - £281.25 per week
Working week - Days to be confirmed, hours: 9.00am to 5.30pm. Total hours per week: 37.50
Expected duration - 14 months
Possible start date -  01 Sep 2019
Date posted - 10 Jul 2019
Apprenticeship level - Intermediate Level Apprenticeship
Positions - 1 available

About the employer

Duradiamond Healthcare is one of the UK’s leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, Duradiamond Healthcare has experienced strong, steady growth.

Our clients include leading names across a wide range of sectors including aviation, construction, engineering, manufacturing, retail, utilities and the emergency services. Our team brings together many of the UK’s finest practitioners and teachers in all relevant healthcare disciplines. Our services are comprehensive.

We offer a full portfolio of occupational health services, combining them into bespoke programmes that suit your organisation’s people and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies. 

Employer

DURADIAMOND HEALTHCARE LIMITED

Address

Tribune House
Bell Lane
Uckfield
TN22 1QL

Company

Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.

East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.

Did you know?

East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.

Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.

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If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk

 

 

 

 

Company info
Telephone
030 300 39871
Location
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB

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