Apprentice Customer Service Advisor

Great opportunity for someone with excellent Customer Service skills to join this successful and expanding organisation providing businesses with Legal Services.

Apprenticeship summary

Weekly wage £175.00 - £245.00

Working week Mon to Fri 0900 – 1730 hrs

Total hours per week: 35.00

Expected duration 14 months

Possible start date 02 Sep 2019

Date posted 18 Dec 2017

Apprenticeship level Intermediate Level Apprenticeship

Reference number VAC001343707

Positions 1 available

Corporate and Legal is Fully FCA regulated and holds ISO9001 and 27001. Working in a fast paced environment, in our new modern offices, your main duties will include:

• Liaising with clients via phone/email - e.g. resolving queries regarding claims
• Negotiating with the customer and their client – e.g. repayment plans/settlement plans
• Ensuring there are good outcomes both for the customer and their client meeting TCF (Treating Customers Fairly)
• Updating case management systems using Lateral, our bespoke database
• Tracing people for clients
• General office duties – e.g. scanning, photocopying

Full training will be given.

Sussex Coast College Hastings are the Training Provider for this apprenticeship.

Requirements and prospects Desired skills

• Excellent communication skills
• The ability to work under pressure
• Excellent writing skills
• Experience of using Microsoft Work, Outlook, Excel
• The ability to work as part of a team as well as on your own initiative

Personal qualities

• Able to maintain confidentiality and discretion
• Willing to learn
• Interested in financial services
• Confident

Desired qualifications

• GCSE English & Maths grade C or above (or equivalent qualifications) desirable

Future prospects

Potential permanent full-time employment and further training through the Credit Services Association on successful completion of the apprenticeship.

Things to consider

Due to the sensitive nature of our work, you will be expected to sign a Non-Disclosure Agreement and be credit checked.

About the employer

We provide claims support and recovery solutions for businesses

Employer THE C & L GROUP OF COMPANIES LTD

http://www.candlenquiries.co.uk/